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I will give you a telephone skills training course
It includes 160 powerpoint slides, 160 pages of notes, 154 pages of course summary and 5 activities - plus more
Training Course Objectives:
This training course will cover the following topics:
The Super-User and the Useless-User, the good and bad news of telephones
Communication: An explanation of the principles and practice of communication
You as the caller’s contact
Know what your caller wants, easy ways to taking messages